You can find why an application is unavailable if you click on the More info button next to the application (it will appear greyed out but will still work) then choose the Delivery Methods tab then the Restrictions tab. If an application isn't available to you, it will be in the Unavailable category. Operating system – some software isn't compatible with all operating systems.You can use the VPN to appear on-site if necessary. Personally owned devices will always be Off-domain Any University-owned devices are joined to the University domain, any personally owned devices are not. Machine type – whether the device you are using is university owned or not.Your course or department – some software is only available to certain courses or departments.
Other factors that determine what applications you have access to are: Some applications have in the title, which means they're only available on-site or off-site using the VPN. In general, all software you're entitled to will be available when you're on campus using a University-owned PC or laptop. Available software on AppsAnywhereĪppsAnywhere has a vast catalogue of software but depending on your location or device, you may find some software unavailable. If you're on campus and still experiencing difficulties, please visit the IT Help Advisers in the Library or Open access areas or contact the Service Desk. Validation can fail if you do not have the AppsAnywhere Client installed on your computer – this can be downloaded from the portal by searching for. Once you've successfully validated, you can view your validation information by scrolling to the bottom of the Portal. Once validation is complete, the list of applications you're eligible to download will be listed. Validating means the portal will know what type of device you're using, whether you are on or off-site and what operating system (OS) you are using. Thread or refer to SHD for updated information.Each time you visit AppAnywhere, your session needs to be validated. Tenant administrators can view current informationĪnd updates on SHD at the link are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM) as this may indicate either a scoping issue or an independent problem.įor affected customers to easily identify the information here, this thread will be closed. Current status: We're gathering network trace logs of the user self-sign-up process, for the Office 365 Education services, to determine the source of the issue. Process for the Office 365 Education services. The user experience of this incident is: Users may be unable to complete the self sign-up This issue was posted to the Service Health Dashboard (SHD) as incident OS109383 starting at J02:41:21 AM (UTC).
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